Do we have a Help Desk or a Service Desk? This question can drive the attitude of your organization. Delivering services leads to higher maturity and better customer satisfaction. The Enterprise is a complex world with thousands of moving parts and providing your employees a better way of fully utilizing the resources of your Enterprise can give you that competitive edge when driving new initiatives. Consolidating multiple Divisions, Regions and Departments will leverage the Corporate Knowledge Base and enhance your employee’s experience. The Service Desk in an integral part of being an employee, if it is an HR issue, IT problem, or Procurement of Assets, the interaction that your employees have with the service desk could mean that they believe that the company is on there way to a great year or there can be a lot more improvement around your process. What is your customer perception?