Information Technology Infrastructure Library (ITIL)

  • Business
  • Business

BluEnt Business Solutions helps you unify the three critical components of ITIL — people, process and technology — towards the common goal of any ITIL implementation — IT service excellence.

To better manage your business, you need more than traditional IT management tools that focus on monitoring only certain types of IT resources. To get rising service management costs under control, businesses need a set of integrated, out-of-the-box, multi-customer IT service management (ITSM) applications, architected with functionality and scalability for their unique business and technical needs.

The Information Technology Infrastructure Library (ITIL®) has become the de facto standard in IT Service Management best practices. ITIL, with its emphasis on standardizing IT processes and building a common language, helps you better manage and optimize the cost and quality of IT services. ITIL defines a framework for IT Service Management. It consists of a set of guidelines, based on industry best practices that specify what an IT organization should do. With ITIL, it's up to the IT staff to flesh out the details of process flow, and create detailed work instructions, all in a way that makes sense for their organization.

BluEnt Business Solutions with BMC Remedy for IT Service Providers as their platform can help your IT organization optimize the services it delivers to your business. Remedy IT Service Management applications for the Enterprise help implement ITIL best practices straight out of the box. Remedy supports the ITIL best practices described in incident and problem management, change management, configuration management, service level management, and availability management.

BluEnt Services – What can BluEnt and ITIL do for your business?

  • Incident Management
  • Problem Management
  • Configuration Management
  • Change Management
  • Release Management
  • Service Delivery
  • Service Level Management
  • Capacity Management
  • Continuity Management
  • Availability Management
  • Financial Management
  • Security Management

BluEnt’s Customized solutions for your business.

  • Providing ITIL Assessments
  • Change and Configuration Assessments
  • Asset and CMDB Assessments
  • Incident and problem Assessment
  • Project and program portfolio management

How may we help you?

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