{"id":529,"date":"2022-03-05T06:13:54","date_gmt":"2022-03-05T06:13:54","guid":{"rendered":"https:\/\/www.bluent.com\/?page_id=529"},"modified":"2023-10-25T06:01:40","modified_gmt":"2023-10-25T06:01:40","slug":"helpdesk","status":"publish","type":"page","link":"https:\/\/www.bluent.com\/business-services\/helpdesk\/","title":{"rendered":"Helpdesk Solutions"},"content":{"rendered":"<div class=\"entry\">\n\n\n<section id=\"hero-slider\">\n<div class=\"flexslider js-fullheight\">\n<ul class=\"slides\">\n<li class=\"helpdesk overlayBG\">\n<div class=\"slider-text\">\n<h1>Helpdesk Solutions<\/h1>\n<p>Get helpdesk solutions <br>including incident management <br>and regulatory compliance<\/p>\n<\/div>\n<\/li>\n<\/ul>\n<\/div>\n<div class=\"inside-bluent wow fadeIn\" data-wow-duration=\"1.5s\" data-wow-delay=\"1.5s\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.bluent.com\/images\/b-icon.svg\" alt=\"\" width=\"71\" height=\"64\" data-parallax=\"{&quot;y&quot;: -100, &quot;smoothness&quot;: 10}\">\n<div class=\"inside-text dash-border\">Inside Helpdesk<\/div>\n<ul class=\"dash-border\">\n<li><a href=\"#helpdesk\">Helpdesk<\/a><\/li>\n<li><a href=\"#incident-management\">Incident Management<\/a><\/li>\n<li><a href=\"#regulatory-compliance\">Regulatory Compliance<\/a><\/li>\n<\/ul>\n<div class=\"help-text\">How may we help you?<\/div>\n<ul class=\"ul-help\">\n<li><a href=\"\/about-us\/\">Meet Our Team<\/a><\/li>\n<li><a href=\"\/contact-us\/\">Contact Us<\/a><\/li>\n<\/ul>\n<\/div>\n<div><img loading=\"lazy\" decoding=\"async\" class=\"scroll-button wow fadeInDown\" src=\"https:\/\/www.bluent.com\/images\/scroll-button.svg\" alt=\"Scroll button\" width=\"42\" height=\"42\" data-wow-duration=\"1.5s\" data-wow-delay=\"1.5s\"><\/div>\n<\/section>\n\n\n\n<div id=\"stick-BE-link\">&nbsp;<\/div>\n<section class=\"BE-link BE-linkB scroll-top\">\n<div class=\"container scroll-li\">\n<div class=\"row\">\n<div class=\"col-md-12\">\n<ul>\n<li><a href=\"\/\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"26\" height=\"22\" viewBox=\"0 0 18.129 15.628\"><defs><clipPath id=\"pathclip\"><rect id=\"SVGID\" width=\"18.129\" height=\"15.628\" fill=\"none\"><\/rect><\/clipPath><\/defs><g id=\"Group_1840\" data-name=\"Group 1840\" transform=\"translate(-264.77 -104.811)\"><g id=\"Group_1829\" data-name=\"Group 1829\" transform=\"translate(-317.23 -193.189)\"><g id=\"Group_1830\" data-name=\"Group 1830\" transform=\"translate(582 298)\"><g id=\"Group_1829-2\" data-name=\"Group 1829\" transform=\"translate(0 0)\" clip-path=\"url(#pathclip)\"><path id=\"Path_1675\" data-name=\"Path 1675\" d=\"M622.261,392.586a.539.539,0,0,0-.539.539v5.469H610.785v-5.469a.539.539,0,1,0-1.078,0v6.008a.539.539,0,0,0,.539.539h12.016a.539.539,0,0,0,.539-.539v-6.008a.539.539,0,0,0-.539-.539Zm0,0\" transform=\"translate(-607.218 -384.09)\" fill=\"#fff\"><\/path><path id=\"Path_1676\" data-name=\"Path 1676\" d=\"M599.912,306.653l-8.5-8.5a.539.539,0,0,0-.762,0l-8.5,8.5a.539.539,0,1,0,.762.762l8.115-8.114,8.115,8.114a.539.539,0,1,0,.762-.762Zm0,0\" transform=\"translate(-582 -298)\" fill=\"#fff\"><\/path><\/g><\/g><\/g><g id=\"Group_1839\" data-name=\"Group 1839\" transform=\"translate(-53.28 -310.604)\"><g id=\"Group_1837\" data-name=\"Group 1837\" transform=\"translate(323.607 421.861)\"><path id=\"Path_1679\" data-name=\"Path 1679\" d=\"M331.116,426.039v5h-.5v-4.918c0-2.017-1.1-3.235-2.91-3.235a3.27,3.27,0,0,0-3.2,3.227v4.926H324v-8.459h.4l.089,1.95a3.666,3.666,0,0,1,3.314-2.115C329.84,422.421,331.116,423.858,331.116,426.039Z\" transform=\"translate(-324.001 -422.421)\" fill=\"#fff\"><\/path><\/g><g id=\"Group_1838\" data-name=\"Group 1838\" transform=\"translate(325.428 426.23)\"><path id=\"Path_1680\" data-name=\"Path 1680\" d=\"M329.866,428.877v2.393h-.244v-2.364a1.5,1.5,0,1,0-2.986,0v2.364h-.244v-2.393a1.738,1.738,0,1,1,3.473,0Z\" transform=\"translate(-326.393 -427.068)\" fill=\"#fff\"><\/path><\/g><\/g><\/g><\/svg> <\/a><\/li>\n<li><a href=\"#helpdesk\" title=\"Helpdesk\">Helpdesk<\/a><\/li>\n<li><a href=\"#incident-management\" title=\"Incident Management\">Incident Management<\/a><\/li>\n<li><a href=\"#regulatory-compliance\" title=\"Regulatory Compliance\">Regulatory Compliance<\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<section class=\"breadcrumbs wow fadeIn\">\n<div class=\"container\">\n<div class=\"row\">\n<div class=\"col-md-12\"><ul class=\"article__bread-crumb\"><li><span><span><a href=\"https:\/\/www.bluent.com\/\">Home<\/a><\/span><\/span><\/li><\/ul><\/div>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<section class=\"business-page\">\n<div class=\"container\">\n<div class=\"row\">\n<div class=\"col-md-12\">\n<div id=\"helpdesk\" class=\"P-bottom wow fadeIn\">\n<h2 class=\"title wow fadeInUp\">Helpdesk Solutions<\/h2>\n<p>A helpdesk (or help desk) is an information and assistance resource that troubleshoots problems with IT and related products. It provides users with a central point to receive help with various IT issues.<\/p>\n<p>Never again will you have to conquer your IT problems alone. Many of today&#8217;s global businesses depend on helpdesk services to provide enterprise-wide visibility and control over essential operational processes.<\/p>\n<p>Helpdesk services provide your business with:<\/p>\n<ul>\n<li>\n<p>The ability to understand and control IT costs<\/p>\n<\/li>\n<li>\n<p>The skill to plan and decrease business expansion costs<\/p>\n<\/li>\n<li>\n<p>Better overall IT service quality and end-user productivity<\/p>\n<\/li>\n<li>\n<p>The capability to focus on strategic business decisions<\/p>\n<\/li>\n<\/ul>\n<p>BluEnt validates the current state of your helpdesk system, assesses its impact on your business, and then recommends a unique support solution. Our services will help even the most inexperienced IT users solve problems efficiently.<\/p>\n<p>We deliver end-user support through:<\/p>\n<ul>\n<li>\n<p>24\/7 customer service and technical support<\/p>\n<\/li>\n<li>\n<p>Comprehensive IT resource management<\/p>\n<\/li>\n<li>\n<p>On-site user support to supplement an internal helpdesk<\/p>\n<\/li>\n<li>\n<p>Specialized customer support<\/p>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"incident-management\" class=\"gradient-one\">\n<div class=\"container\">\n<div class=\"row\">\n<div class=\"col-md-12\">\n<div class=\"wow fadeIn\">\n<h2 class=\"title wow fadeInUp\">Incident Management<\/h2>\n<p>Incident management refers to the activities of an organization to identify, analyze and correct problems or troubles.<\/p>\n<p>For instance, a fire in a factory would be a risk that was realized, or an incident that happened. An Incident Response Team (IRT) or an Incident Management Team (IMT), designated for the task beforehand or on the spot, would then manage the organization through the incident.<\/p>\n<p>A specific example would be computer incident management, which is most often handled by a computer incident response team (CIRT).<\/p>\n<p>E.g., When an organization discovers that an intruder has gained unauthorized access to a computer system, the CIRT team would analyze the situation, determine the breadth of the compromise, and take corrective action. Computer forensics is one task included in this process.<\/p>\n<p>Usually as part of the wider management process in private organizations, incident management is followed by post-incident analysis, wherein it is determined why the incident happened despite precautions and controls.<\/p>\n<p>This information is then used as feedback to further develop the security policy and\/or its practical implementation.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"regulatory-compliance\" class=\"container\">\n<div class=\"row\">\n<div class=\"col-md-12\">\n<div class=\"P-bottom-top wow fadeIn\">\n<h2 class=\"title wow fadeInUp\">Regulatory Compliance<\/h2>\n<p>Sound advice and comprehensive solutions to ensure compliance with relevant regulations, every step of the way.<\/p>\n<p>Regulatory compliance refers to systems within an organization that ensure that personnel and departments are adhering to relevant laws, rules and regulations. Since regulatory actions impact business operations, they are areas of major concern amongst management.<\/p>\n<p>Efforts in regulatory compliance must be backed by sufficient IT solutions and sound technical advice. This is where BluEnt steps in to help you out.<\/p>\n<p>Dispel confusion regarding compliance issues, including what is necessary to comply with them, with BluEnt&#8217;s expertise and experience backing you all the way.<\/p>\n<p><a class=\"link-btn\" href=\"\/contact-us\/#contact-us\">Contact us for helpdesk services now!<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n\n\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Helpdesk Solutions Get helpdesk solutions including incident management and regulatory compliance Inside Helpdesk Helpdesk Incident Management Regulatory Compliance How may we help you? Meet Our Team Contact Us &nbsp; Helpdesk Incident Management Regulatory Compliance Helpdesk Solutions A helpdesk (or help desk) is an information and assistance resource that troubleshoots problems with IT and related products. &#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":495,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Helpdesk Solutions | Incident Management | BluEnt<\/title>\n<meta name=\"description\" content=\"BluEnt provides helpdesk solutions including incident management &amp; regulatory compliance to Fortune 500 companies, SMEs, &amp; funded startups.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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