ISO 9000 is maintained by the International Statistical Organization under its family of certifications and standards. Some of the requirements
- a set of procedures that cover all key processes in the business;
- process monitoring to ensure effectiveness;
- maintaining adequate records;
- checking output for defects, with appropriate corrective action where necessary;
- continuous review of individual processes and the quality system for effectiveness; and
- facilitating continual improvement
Proper quality management provides quantifiable advantages with regard to avoidance of errors, sales growth, investment, market growth and competitive advantage.
- Efficient and effective management
- Improved customer satisfaction and increase retention
- Reduced audits and enhanced marketing
- Improved employee morale and awareness
In today's service sector driven economy, more and more companies are using ISO 9000 as a business tool. Through the use of properly stated quality objectives, customer satisfaction surveys and a well-defined continual improvement program companies are using ISO 9000 processes to increase their efficiency and profitability.