ISO 9000

  • Outsourcing
  • Outsourcing

ISO 9000 is maintained by the International Statistical Organization under its family of certifications and standards. Some of the requirements

  • a set of procedures that cover all key processes in the business;
  • process monitoring to ensure effectiveness;
  • maintaining adequate records;
  • checking output for defects, with appropriate corrective action where necessary;
  • continuous review of individual processes and the quality system for effectiveness; and
  • facilitating continual improvement

Proper quality management provides quantifiable advantages with regard to avoidance of errors, sales growth, investment, market growth and competitive advantage.

  • Efficient and effective management
  • Improved customer satisfaction and increase retention
  • Reduced audits and enhanced marketing
  • Improved employee morale and awareness

In today's service sector driven economy, more and more companies are using ISO 9000 as a business tool. Through the use of properly stated quality objectives, customer satisfaction surveys and a well-defined continual improvement program companies are using ISO 9000 processes to increase their efficiency and profitability.

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